Warranty Policy

PRODUCT WARRANTY POLICY & CLAIM PROCEDURE

Quality Claim Policy & Procedure

1. All products are produced to SBA International, INC. (“SBA”) internal specifications and standards.
2. All Product quality claims must be made in writing within 6 months of SBA invoice date.
3. All Product quality claims must include the following information to be processed.
a) Purchase Order or Invoice Number
b) Quantity of material (in square feet)
c) SBA Product Description and SBA Roll Number
d) Description of defect; reason for quality rejection and return.
e) Representative sample(s) of the quality defect(s).
4. Upon receipt of the required claim information and defective film samples, SBA will evaluate the claim and respond in writing within 3 weeks.
5. If material is determined to be defective per SBA specifications and standards, a credit memo towards future customer purchases will be immediately issued. SBA reserves the right to require the customer to return the defective film in order to receive credit. SBA will be the sole authority to determine the validity of the claim and whether the material conforms to specifications and standards.
6. Credits will be limited to the U.S. Dollar amount (based on SBA sales price) of material returned only. No credits will be given to cover the cost of freight, import duties, taxes, or other costs customers may incur associated with defective material. Credit will be given on master rolls (i.e., rolls in excess of 1,000 lineal feet) for any defective material in excess of 150 lineal feet.
7. A list of SBA general product specifications may be obtained upon request. A more detailed review of quality specifications and standards may be obtained through visitation of our manufacturing facility. (Many of our specifications, standards and quality testing procedures are proprietary and confidential. Customers may be required to sign a Non-Disclosure Agreement to have access to proprietary information).
Warranty Disclaimer
SBA herby disclaims liability for any incidental, special, consequential or punitive damages arising from any product defect covered by the above limited warranty. Except during the applicable limited warranty period set forth above, SBA herby excludes and disclaims any and all other expressed or implied warranties, including the warranties of merchantability and fitness for a particular purpose, No independent party, including a SBA dealer or distributor, has any authority or power to modify or extend the warranty.
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